Customer services: perfectly organized

Nothing is more annoying to your customers than calling repeatedly and still not being helped properly. “I will just ask my colleague.” Irritating and also unnecessary: almost all the questions can be anticipated and recorded in a dialogue.

Satisfied customers

A well organized Help Desk makes a convincing impression on your customers. They are satisfied because they are helped quickly with the right answer to their question. And with ZoomBIM a good customer service need not be expensive: an effective support to your customers saves you answering a large number of unnecessary telephone calls and e-mails.

Multichannel
A sophisticated dialogue with exactly the right questions and answers means that your customers can reach you in a multichannel way. Whether by contacting your Help Desk by telephone, sending an e-mail or searching themselves on the Internet, they answer the questions and they get the perfect help. The opportunities for cross-selling and up-selling are supplied at the correct moments. The information entered and the results of a question for help are stored and are directly available again for the next customer contact.

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