WEM: specific knowledge widely available

The Web Expert Module (WEM) from ZoomBIM is the perfect basis for a multichannel functioning system for advice or referral. WEM is supplied as an ‘empty’ product. ‘Solutions’ by ZoomBIM offers you different possibilities for filling in the database concretely.

Organizing knowledge yourself

With the aid of WEM, experts can organize their specialist knowledge themselves in the form of questions, answers and advice. This takes place in a user-friendly way, whereby decisions and choices always provide direct insight and can be adapted. Naturally ZoomBIM can help the expert to make choices and organize knowledge, resulting in an integrated database with expert knowledge. This knowledge is made available to different target groups via the Internet: your own Help Desk or service employees, independent intermediaries and the end users themselves.

Customer satisfaction increases

The set-up is very structured: by means of a dialogue the advisor or customer finds the correct answer to a question. The advantages are evident: less workload for the expert and a measurably higher customer satisfaction. Customers are no longer frustrated by unanswered questions: they always find the right answer, whether it be by going to the desk, contacting by telephone, sending an e-mail or searching for themselves on the Internet.

For an example of this, visit the Virtual Ophthalmologist.

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