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Better results, lower costs
ZoomBIM knows the value of that exact moment when the customer comes into contact with you, a moment which you can take advantage of in order to prove your worth.
Cross-selling and up-selling
Customer contact, whether by telephone, email or internet, also offers interesting cross-sell and up-sell opportunities. ZoomBIM ensures that you can recognize and utilize these unique opportunities.
Clarification of questions
A question in itself is very subjective. A correct answer is only possible if there is an insight into the ‘question behind the question’. ZoomBIM provides a systematic clarification of questions, together with your experts on content. In this way your Help Desk employees can effectively reach the core of the matter. They will be capable of giving adequate advice. The customer will be helped quickly and will not need to look any further.
Multichannel use of your knowledge
The same principle applies to Internet use. ZoomBIM does not build a completely new system for this but utilizes the knowledge which is already available in the Call Centre. Using an extremely accessible interface your customers reach the core of the matter themselves. Cross-sell and up-sell opportunities are utilized here to the full as well. That also gives you a commercial advantage, and saves answering large numbers of telephone calls and e-mails. That is ZoomBIM; better results at lower costs. |
